Are you ready to take your taxi or transportation business into the fast lane?

The first step is to audit your operations and processes to observe improvements in efficiency and effectiveness. If you haven’t already, make sure each aspect of your operations has a Standard Operation Procedure (SOP). What many growing transportation companies realize while tracing tasks is the fact that many of their processes are outdated, and many are being done manually and are ready to be improved or automated.

Common Challenges of Taxi Operations without Software Integration

• Unhappy Customers: There are a number of factors that make up a customer’s experience. This is important to address as their continued patronage keeps your business afloat. Losing customers to long wait times can be alleviated by SmartMove Systems’ real-time online booking tool and mobile app, along with the automated dispatching system.

• Unhappy Drivers: Drivers want an easy way to accept rides. They also want to be able to see their earnings records and ride details. SmartMove Systems provide drivers with an easy to use app, where they can accept rides and manage their payouts with ease. 

SmartMove’s Contact Center Add-On

Transportation companies that operate on the SmartMove Systems platform are eligible to also have customer contact (calls, chats, emails, social media, etc) and dispatch outsourcing to our transportation focused call center.

Pain points solved by SmartMove’s Contact Center Options

• Inefficient customer service: Oftentimes, growing taxi companies are taking calls from customers and unable to manage enough staff in-house to accommodate calls, leading to long wait times and unhappy customers. SmartMove Systems offers transportation companies the opportunity to work with experienced transportation call/chat agents that are experts in learning client service areas and local specifications.

• Rising minimum wage: Transportation companies in The United States are being hit with constantly rising minimum wage requirements, and this can shrink profitability significantly, especially when growing. SmartMove Systems is able to offer transportation contact center services at a fraction of the cost to clients. 

Are you ready to take the next step to improve your transportation company’s operations with SmartMove Systems? Our sales team is ready to help. We have options to support fleets of all sizes, big or small.

As the new year progresses, it’s the perfect time for transportation companies to optimize their operations. The customer experience and the driver experience should always be top-of-mind when it comes to reflecting on the strengths and weaknesses of how your company operates. Of course, efficiency and cost-effectiveness of day-to-day operations should also be considered. 

Significance of Taxi Booking & Software in Today’s Age

With the emergence of mobile apps and ride sharing, today’s society is accustomed to easy options when it comes to reserving a ride with a transportation company. When you don’t have a booking software or dispatching system, the inconvenience the customer experiences may be the major factor as to whether or not they decide to come back and use your service.

Let’s take a look at the Top 5 Taxi Dispatch Software Features 2023

1. Customer Booking Options

Customers are what keep your business running. You need software that allows customers various options when it comes to booking a ride. Not only should they be able to call, they should also be able to conveniently book online and through a mobile app.

SmartMove provides passenger booking technology, through the custom branded online booking tool and the SmartHail app. The generic version is available for embedding in your fleets’ website, or the app can be easily branded to your fleet.  

SmartMove apps are easy to use and robust. 

2. Driver Interface

It’s important to provide your drivers with an easy to use platform that allows them to do their jobs as efficiently and stress-free as possible

What should a driver app include?

• • Receive job offers, and interact with customers.
  • Send and receive messages
  • Navigate to the next job using the phone’s GPS
  • View an ‘End of Shift’ report
  • Fill in the logbook
  • View flight Information
  • View future booking information

SmartMove’s SmartDriver App

With SmartMove, your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also respond to messages, access shift reports, and fill in the logbook. Your drivers will have all of the features mentioned above, and more!

3. Easy Access to Reporting & Financials

Taxi Dispatch Software should provide capabilities to easily access all ride information, driver jobs, financials, and more for accounting and performance auditing.

SmartMove reporting includes:

• Access your own data anywhere, any time
• Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
• Easily generate and send account invoices efficiently to customers
• Equip drivers and owners to easily retrieve their own end of shift reports or invoices
• Create and save custom reports for front line staff or Management use

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

4. GPS Vehicle Tracking

Dispatchers should be able to use the taxi software to manage rides with ease, in real-time with vehicle mapping and data to track and manage vehicles. 

SmartMove Taxi Dispatch Software & Booking Solutions:

• Live
• Shows all cars and their states (vacant/engaged)
• Can show booking details
• Authorized users will have access to a live map to show where the cars are and what state they are in.

SmartMove Systems: Sophisticated rule capability & customization, for managing complex booking scenarios. Built on a secure cloud-based platform.

5. Customization & Full Control

When you’re choosing a taxi/transportation software for your company, it’s important to consider the different options you need in order to make it work for your unique needs. 

SmartMove Systems has many customization options, and provides businesses with a tailor-made solution to fit their needs, within their budget. Some of these options include:

• Customize your reports and create new query reports specific to your requirements
• Customize your dispatch zones and site profiles.
• Customize your fleet rates and tariffs
• Fully customizable addresses — can be imported from a range of sources to eliminate double handling and user error.
• Customize multiple fleet profiles easily and create specific regulations for individual fleets
• Full control of your employee profiles and records.  Control employee access levels.
• Promo Codes & Vouchers
• Easy integration with call centers

Make the SmartMove

Whether your taxi or NEMT company is a small fleet or a growing, multi-state fleet, SmartMove Systems is the flexible, scalable solution that can be modified to fit the needs of your specific business.

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer.

• Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.

• Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware.

• Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

There are several strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. A powerful tool that pushes you towards success and growth is the right booking and dispatching system. 

Are you taking the right steps to optimize your transportation business?

Get in touch with our team to go over your options.

Online ride booking software, how do you upgrade it for 2023? Keeping up with the latest in technology and trends is a necessity. One trend to watch out for is high inflation. In 2022, inflation hit record high at 9.1% and closed at 7.1%. Have a game plan to take it on by considering these dimensions in the taxi business.

GPS Integration

One of the things worth revisiting in your online ride booking software is how it integrates GPS. It’s one thing to have GPS but it’s another to use it effectively.

Online ride booking software that uses GPS to not only book rides but also gather important stats. Utilizing GPS best means using it for multiple objectives. See our write up here on the specifics. But in a nutshell GPS and its data should not just be for one purpose. It needs to serve every aspect of the business.

Online Marketing

The next dimension to prepare for is online marketing. There will be more competition in 2023. It will take a lot of effort to bring your business above the din. This is especially true if you’re utilizing an app to gain more bookings.

Your online ride booking software in 2023 must acclimate to different business models. That includes settings for corporate accounts, government transit services, school transport services, and on-demand bookings.

Call Center Support

Call answering and customer service roles are best outsourced. With the Great Resignation making it harder to find workers for jobs, outsourcing increasingly makes sense with lower costs and a wider talent pool.

Data Collection

Last but not the least is the means of making data driven decisions. Your online ride booking software should seamlessly integrate and collect data and report the data according to the needs of managers and fleet operators.

All-In-One Solution

The SmartMove that makes sense is to have online ride booking software that integrates functions that serve customers, aids drivers, and gives better control to fleet management. 

SmartMove Systems has the comprehensive expertise and decades of experience to make every choice the smart choice. Book a demo today!

It’s commonplace these days for transportation companies to use GPS. As part of taxi booking software, GPS brings plenty of benefits. It’s a feature that works for passengers, drivers, and taxi operators. It does this by giving more information and control for everybody around.

Taxi Booking Software and What Passengers Like

GPS does several things at once for passengers. First of all, it lets them track where their ride is. Secondly, GPS lets passengers know their Estimated Time of Arrival (ETA). These two alone were powerful benefits that brought in passengers. This is why app-based taxi booking software beats traditional methods.

A good example of this is SmartMove Systems’ customer solution, SmartHail. It’s a customer facing app that utilizes GPS Tracking. It tracks rides at every stage of the journey and can be shared by the passenger so friends or family can track them. SmartHail can also be white labeled by clients to fit their brand.

Taxi Booking Software and Dispatching Efficiency

GPS does wonders for reducing turnaround time for all drivers. By letting drivers know immediately where their potential customer is, GPS saves so much time. Not only that, drivers get directed to their destination immediately. While it’s not perfect yet on locations, it increases the possible driver pool to draw from.

SmartMove Systems expands on this functionality with a duress/panic mode to allow other nearby cars to respond quickly including emergency services. The SmartDriver App harnesses GPS to generate a soft meter, and a whole host of stats for their electronic logbook and End of Shift Report. With this, it maximizes the objectivity and fairness in earnings.

Taxi Booking Software for Fleet Management Operations

The more you know, the better you can decide. This is where GPS helps a lot for fleet management. Firstly, GPS enables operators and owners to know where every car is. GPS, paired with the right kind of taxi booking software, lets fleet management collect relevant data.

The possible data that can be collected includes stats like revenue per mile, average ride time, down time, number of accidents, and so on.

SmartMove System’s all-in-one solution powerfully puts a plethora of information at the manager’s fingertips to make the best data driven decisions. Data Reports and compliance can be customized and collated for client needs. Even better, SmartMove makes this data available to clients at all times from the get-go.

GPS Does Best When Used Right

SmartMove makes use of GPS in the best possible way by utilizing the technology to solve several problems outright. An integrated taxi booking software that does dispatching, reporting, compliance, and more will speed up operations and earnings better than disparate apps. Make the smart move today!

Contact Us and Book A Demo to see how it all works!

People rely heavily on technology in today’s fast-paced environment for everything they do. New technology makes life easier by bringing a wide range of valuable services to our front door. A popular example is an online ride booking platform.

The heart of the taxi service is a sophisticated taxi dispatch algorithm and system, and the best taxi dispatch software gives you limitless options and features for managing taxi drivers, cabs, and clients while enabling you to take appropriate actions based on trip data.

Choosing the best taxi software for your company is important. However, it might also be stressful going through the process of deciding on which one. You’ll require transportation software to accommodate your expansion without breaking the bank, especially if you start with a small fleet.

For all your needs related to operating a transportation company, know that SmartMove Systems has got your back!

Call Center Add-on Delivers Service Excellence

One of the essential advantages of using a customer care call center is the opportunity to expand and serve your consumer base. A call center puts your online ride booking software business on the other end when a consumer has a problem with one of your goods or services.

You may already be aware that a contact center can assist companies in offering particular customer care. They ensure a great user experience across all devices and channels, including calls, emails, live chat messages, SMS texts, and support requests.

In the transportation sector, there is fierce competition to survive. More than just providing your consumers with good service is required. They search for the most excellent offers and procedures at the most affordable costs.

Your main priority should be your clients and passenger solutions. Your online ride booking software needs a phone answering service team to manage all the calls. They will be accessible around the clock to take reservations and address client issues. You will find it simple to operate several calls at once. Through this, your company will appear more professional.

SmartVoix by SmartMove

The SmartMove booking and dispatch system also integrates easily with the feature-rich phone system known as SmartVoix. Call centers can increase efficiency, dependability, and traceability through this system. It automates routine processes and removes data entry errors.

Additionally, it logs all calls and connects them to the initial reservation. This function offers an excellent quality control measure. With SmartVoix, you can expedite bookings using “interactive voice response,” or IVR.

By using the caller’s phone number and previously captured caller information, SmartVoix can identify the caller. To give essential callers priority, it also offers enhanced call queuing. As a result, SmartVoix provides more excellent capabilities and enables you to make more precise reservations.

If you have any inquiries regarding online ride booking software or call center services, SmartMove Systems can help. Our knowledgeable dispatchers, accessible 24 hours a day, seven days a week, will take care of all your taxi booking needs.

Online Ride Booking Software Safety Advantages

Most consumers are unaware that the majority of online ride booking software just functions as call centers connecting potential customers with authorized drivers. And as a result, they have little control over the vehicles. 

Taxi dispatch software services are supposed to be a safe option for people looking for a secure mode of transportation. It’s crucial, especially in today’s world, where security is a significant concern. Still, sadly, both passengers and drivers are experiencing problems. 

Fortunately, a feature like Emergency triggers can help to resolve this worrying issue. We can install a hidden button in the vehicle that sends a distress signal. The driver can push the button discreetly with no alarm or notification to the customer.

When the driver presses the button, they can immediately reach customer service, and the call center can swiftly take action. In cases where a driver or passenger is in danger and needs a rapid safety response, they can use the emergency trigger.

Develop a custom strategy with us based on your fleet size. We can handle fleets of just 2 vehicles to 200+ and more! Experience SmartMove Systems, and watch as your company soars to new heights.

Schedule a demo today and learn more!

Although the taxi industry was set back by the global COVID-19 pandemic, demand is progressively returning to the market as less severe virus strains are dominant and mass vaccinations have spread worldwide. 

“Over the long term, the taxi industry is expected to grow due to increasing demand for ride-hailing and ride-sharing services, increasing demand from online taxi booking channels, and an increase in the cost of vehicle ownership. Compared to other modes of transportation, increasing traffic congestion and low taxi fare are the other major factors driving the taxi market.”

Source: Mordor Intelligence Taxi Market Analysis 

Innovation is key when growing your small fleet. Taxi, NEMT, & other transportation business owners need a transportation software system for integrating booking & dispatching.

Online Bookings are Driving the Market

According to a taxi market analysis by Mordor Intelligence, one of the primary factors fueling the market’s growth is the increased usage of online cab booking platforms, mostly because of the convenience they provide to clients. They also offer simple online payment options and the flexibility of choosing the pick-up and drop-off locations.

The ease of booking through an app or online booking portal has significantly attracted customers to prefer online booking over offline booking, with most of society using the internet and smartphones for almost everything. Additionally, the availability of information on the app like ride tracking, pre-estimated ride fare, driver contact, and vehicle details has further increased the customer preference for online booking.

Keeping Up with Competitors

As you may already know, the transportation industry has changed most notably as the ride-sharing players, like Uber, Grab, and Lyft have entered the game. The ease of online/app booking and automated dispatching changed the expectations society has for transportation management, and consumers look for that same convenience. 

Many taxi and other transportation owners have been resilient in their efforts to adapt, while others have had to close the doors on their businesses. The successful companies are always looking for new ways to provide a better service to their customers, a better experience for their drivers, and a cost-effective means to optimize operations.

Make the SmartMove

It can be overwhelming to choose the right taxi software for your business. Especially if you are starting with a small fleet, you need transportation software that can cater to your growth, without breaking the bank. That’s where SmartMove Systems comes into play.

SmartMove Systems is an all-in-one, one-stop-shop for all your transportation operation needs.

• Customer Solutions

  • Custom Online Booking & Mobile Application
    • No login after initial setup
    • Easy to use
    • Fare estimates
    • ETA and car tracking
    • Pay using the app
    • Deliveries — order food and goods for collection and delivery through your app
    • Promo codes and vouchers
    • Upfront payment authentication
    • Choice of vehicle
    • Select prefilled pickup or destinations based on the travel history
    • Book for immediate pickup or pre-book
    • Accurate ETAs
    • Track the driver
    • Rate and review the driver
    • Digital receipts
    • Safe ride tracking — send a link to a friend to track your arrival
  • Corporate account portals with customizable options

• Driver Solutions

Your drivers have access to SmartDriver, a state-of-the-art app which allows them to handle bookings away from their vehicles. At the touch of a button, SmartDriver will also respond to messages, access shift reports, and fill in the logbook.

• Receive job offers, and interact with them.
• Send and receive messages
• Navigate to the next job using the phone’s GPS
• View the ‘End of Shift’ report
• Fill in the logbook
• View flight Information
• View future booking information
• Easy access to job & financial information

• Fleet Operations Solutions

  • SmartMove provides you with simple cost-saving options for the daily management of your call center. Using our SmartVoix phone system, you can automate common tasks, and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.
    • See our SmartVoix video here for more detailed information on this feature.
    • You can choose to use the call center on a full time or part time basis to give you flexibility when you need it.
  • SmartMove uses leading edge technology to quickly dispatch bookings to the most suitable cars; however, it also handles your accounting, legislative, and quality insurance requirements giving you detailed information on every aspect of every job. We call these innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically.
    • At the end of every job, the driver is required to record how the fare was paid. This can be made compulsory so that the details of every payment are captured and used in the paperless reporting processes.
    • Benefit for Owner/Operator 
      • Reports available which summarize the account work done by a vehicle. 
      • Formatted as an invoice from owner to fleet 
      • Owner can check details before invoices are issued to account holders.

• Owner Operator Solutions

• • The live mapping functionality shows the location of all cars and their states, for example, if they are vacant or currently engaged. This map can also show the booking details.
  • With SmartMove, you have unlimited and full access to all of your data, all the time at no extra cost. We also offer customized and centralized reporting to ensure you get the information where and when you need it. We also give you real time access to your data and reporting tools that streamline your paperwork and reduce manual data entry.
    • Invoices to account holders for work done on account
    • Financial transactions for invoiced work and claims from owners can integrate seamlessly with MYOB or QuickBooks.
    • End-of-shift report providing a complete history of work done on a shift along with a financial reconciliation can be produced in a few seconds. This is particularly useful for fleet-owned cars.
    • An invoice from bailor (owner) to bailee (driver) for work done can also be generated to assist with financial reconciliation.
    • Web booking users can have jobs charged to their account. This might remove the need to justify claims as the users themselves have made the bookings.

Why Choose SmartMove Systems?

With over 17 years in the industry, we’ve helped taxi companies from big to small fleets (2–200+ vehicles) optimize their operations within their budget, allowing them to grow more easily. As they grow, they have been able to add more features as their budget allows, rather than spreading themselves out too thin at the get-go. Work with us for a personalized plan that fits your budget. Small fleets rave about the ease and advantages they experience with SmartMove Systems. 

Let’s Chat

Our team is experienced in providing cost-effective taxi/transportation software that make running your business easy. Schedule a demo with us, and we can show you what you can expect and what the easy onboarding process entails. 

Feel free to contact us with any questions you might have about our services, and we’ll be happy to provide answers. 

Contact Us Book a Demo Call 206-886-0620 ]]> https://smartmovesystems.com/blog/2022/11/10/small-fleet-taxi-cab-nemt-shuttle-business-operations-software-system-dispatch-app-call-center/feed/ 0 https://smartmovesystems.com/blog/2022/10/21/what-is-the-best-most-affordable-taxi-software-for-my-growing-cab-company/ https://smartmovesystems.com/blog/2022/10/21/what-is-the-best-most-affordable-taxi-software-for-my-growing-cab-company/#respond Thu, 20 Oct 2022 18:52:45 +0000 https://smartmovesystems.com/?p=1163 If you’re reading this, it’s likely that you either own a taxi/transportation company or are looking at starting one up. Congratulations on your ambition that has gotten you this far. Now, if you’re shopping for transportation software to fit your needs and budget, there are a few factors to be aware of when considering the right choice for your business.

• Booking & Dispatching
• Call Center Integration
• Reporting
• Costs & Scalability

Booking Capabilities & Dispatching Capabilities

The transportation software you choose should have an easy-to-use interface for customers and corporate clients. 

SmartMove provides passenger booking technology which is modern and easy to use. 

The SmartHail passenger booking app is easy to use and robust. The generic version is available for all fleets or the app can be easily branded to your fleet. The SmartHail app provides passengers with the ability to track the route taken in real-time giving peace of mind to parents or friends.

SMS with tracking

After making a booking through SmartHail, the passenger will receive confirmation by SMS with a tracking link which can be forwarded to family or friend so they can track the taxi ride on a live map.

SmartHail also allows your passenger to quickly and easily order food or packages for collection and delivery.  Tracking your incoming meal or package is now easier than ever.

With SmartHail, you can be in your passenger’s pocket all the time and know every step of their journey.

• No login after initial set up
• Easy to use
• Fare estimates
• ETA and car tracking
• Pay using the app
• Deliveries – order food and goods for collection and delivery through your app
• Promo codes and vouchers
• Upfront payment authentication
• Choice of vehicle
• Select prefilled pick up or destinations based on the travel history
• Book for immediate pickup or pre-book
• Accurate etas
• Track the driver
• Rate and review the driver
• Digital receipts
• Safe ride tracking – send a link to a friend to track your arrival

Corporate Account Portal

The SmartMove Account Portal provides features which benefit the Taxi Service Providers (TSPs) using the SmartMove Dispatch Systems to –

• Manage and control their client or account customer budgets using the customizable portal
• Easily create multiple bookings for each client and manage them
• Set up travel budgets for each client and enable automatic deduction of fare after each trip
• Receiving a warning when the set threshold as per budget has been reached
• Limit pick up or destination options for particular clients
• Limit booking times to only allow travel at certain times

The SmartMove Account Portal also provides features which benefit the passengers/Account Customers allowing them to –

• Customize their portal to make and manage their own bookings
• Create multiple bookings at a time
• View scheduled bookings and booking history
• Manage (edit/cancel) bookings without any Call Center intervention from the portal

Call Center Integration

Another challenge with growing transportation operations is the capability of answering inbound customer calls and chats. You need a system that has the ability to easily integrate with booking phone systems.

Luckily, SmartMove Systems provides the resources to make it easy for your day-to-day inbound call operations.

SmartMove provides you with simple cost saving options for the daily management of your call center. Using our SmartVoix phone system you can automate common tasks and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.

See our SmartVoix video here for more detailed information on this feature.

You can choose to use our specialized transportation call center on a full time or part time basis to give you flexibility when you need it, at the best rates.

Reporting

It’s important to keep detailed information and records regarding your financials. As your business grows, it’s vital that you track performance of each driver, payouts, and more information necessary to protect your business in case of an audit or other situation where proof of financials is required.

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

• Drivers have immediate access to their own End-Of-Shift reports
• Bailment reports can be generated without having to manually add up figures
• SmartMove Go can interface with most external meters to automatically record fares at the end of a job or alternatively you can use the inbuilt soft meter. This ensures that you know exactly how much your cars are taking.

Regulatory Compliance

Any recorded date can be monitored for adherence with regulatory compliances. You can also specify a warning period and an action eg. Prevent login if the vehicle registration has run out.

• Drivers license
• Car Insurance
• Driver Insurance and police checks
• Driver performance statistics
• Vehicle registration and plate expiry
• Vehicle attributes

Unlimited Reporting Capabilities including

• Total no. of bookings
• Booking completion %
• Booking automation
• Number of active drivers / passengers / accounts
• Average hourly booking
• Booking status % (cancellation and no-show reports)
• Source of bookings (IVR, App etc.)
• Booking detail reports are available for every job including hails and walk-ups
• No show reports
• Excessive waiting time report
• No show report and pick-up location report
• Various reports and exports for the Government:.

Costs & Scalability

When making such a great commitment in implementing a transportation operations system like SmartMove Systems, it must make sense financially. 

SmartMove takes pride in being able to offer dynamic pricing to cater to transportation companies’ differing needs and budgets. Our system can be modified as you grow, where small fleets can keep up with technological expectations from customers as well as drivers.

Schedule a demonstration with our team today, and learn how we’ve helped taxi companies thrive.

What makes Taxi Booking Software important in today’s market?

According to Transparency Market Research: “Taxi booking software helps users to build a mobile-based taxi booking solution to manage the taxi business online. Taxi booking software controls all the operations or functions from a centralized system. The software provides significant business insights in terms of reports and helps users to track & monitor the progress of the business.”

Power Up Productivity: Taxi Booking Software System in Review

There are a lot of Software Solutions out there that promise features for every cab in the fleet, but fleet operations aren’t just about how many features there are, but how well they work together to deliver solid productivity with the booking experience of passengers or customers.

Breaking into a mature market like passenger transport needs a company with the experience and all-in-one-solution that works with startups or companies trying to break into better market share.

1. The Complete Passenger Taxi Booking Experience

The feature that impacts your bottom line first, above all, is the experience provided to your passengers and customers as the passenger experience impacts the momentum of your growth and the cost of acquiring new customers.

So how does this work with SmartMove? The passenger booking software is focused on ease of use for a smoother transaction and positive effect.

SmartMove’s software solution, the SmartHail passenger booking app, comes available as part of the package. Its generic form has the same functionality, but can be whitelisted. In other words, the User Interface and how it’s presented such as colors, accents, etc., can be customized for your brand and fleet to better distinguish yourself in the market.

SmartHail can be used for food or packages or for personal rides especially with regard to tracking orders, deliveries, and rides. In other words, one app can help your fleet be monetized in different income streams. Take advantage of the mammoth growth of food delivery as well as maintaining fleet operations.

 But whichever version of SmartHail you avail, the best features that they come with are:

• No login after initial set up
• Fare estimates
• ETA and car tracking
• Pay using the app
• Deliveries – order food and goods for collection and delivery through your app
• Promo codes and vouchers
• Upfront payment authentication
• Choice of vehicle
• Select prefilled pick up or destinations based on the travel history
• Book for immediate pickup or pre-book
• Accurate ETAs
• Driver Tracking
• Rate and review the driver
• Digital receipts
• Safe ride tracking – send a link to a friend to track your arrival
  

Individually, these are great features to have, but together, they accomplish broadly three goals that taxi companies would have a hard time without taxi booking & dispatch software: facilitating payments, simplifying the booking process, and driver & passenger monitoring.

The first two reduces friction and increases revenue, and the third helps with information gathering for better fleet management.

2. Driver & Passenger Anonymity & Safety

Now, a more specific feature that enhances the customer experience and saves fleets time and money is ride tracking. This feature allows the passenger and driver to communicate anonymously and gives both the safety and peace of mind needed when other services have heightened rates of crime committed against passengers and drivers. 

SmartHail’s tracking feature also allows for a tracking link that can be forwarded to family or friends, so they can track the taxi ride on a live map.

Ride tracking is a useful feature in itself since it can help the driver find the passenger or vice-versa. SMS tracking allows the driver to verify if the passenger will still continue with the ride in cases of pre-booking or sudden cancellations.

All in all, this feature alone saves on dead miles and reduces wait times which increases revenue capacity and productivity.

3. Account Portal

On their own, taxis working blindly without software get less passengers because they may be unaware of better areas for pickup and shorter routes for customers. They may also waste time waiting in locations with little to no passengers. 

Dispatching and Booking software solves opportunity costs and inefficiencies, and helps gather data for better mapping of lucrative times, areas, and services.

Enter the SmartMove Account Portal. As part of the SmartMove Passenger App, the account portal allows passengers to book in ways that on-demand and traditional methods cannot, which in other words, are more opportunities to generate revenue and save on waste. In particular, customers can:

• Customize their portal to make and manage their own bookings
• Create multiple bookings at a time
• View scheduled bookings and booking history
• Manage (edit/cancel) bookings without any Call Center intervention from the portal

The Account Portal is also a feature accessible to Taxi Service Providers using SmartMove’s Dispatch Systems. This allows providers to:

• Manage and control their client or account customer budgets using the customizable portal
• Easily create multiple bookings for each client and manage them
• Set up travel budgets for each client and enable automatic deduction of fare after each trip
• Receive a warning when the set threshold as per budget has been reached
• Limit pickup or destination options for particular clients
• Limit booking times to only allow travel at certain times

These features for providers are a great way to manage corporate clients or public sector clients and their passengers. This has the added benefit of managing expectations on the kind of revenue generated.

When your current system has none of these features and benefits, it’s a good idea to consider an upgrade.

4. Seamless Payment Functions

Providing the service well, and making it easily accessible to customers, is one part of the equation. But equally important if not more so is ensuring that customers pay easily so that potential income is realized.

SmartMove enables a variety of payment options as well as provides a digital receipt that is also reflected with a driver’s copy, allowing for better revenue tracking.

SmartMove’s payment process is intuitive and painless which includes:

• Credit card
• Cash
• App payment – SmartHail
• Vouchers
• Accounts
• Subsidy – for public sector passengers

This ensures that the maximum possible customers are available for the company.

For a different look and different review perspective on dispatching: Taxi Cab Technology: Dispatch Software Review

5. Tight Integration

The last feature is the comprehensive integrated nature of SmartMove’s Software. Booking and Dispatch aren’t separate but designed to work seamlessly together to be as efficient as possible while hitting two birds with one stone.

A great example of this is the payment system generating a digital invoice and receipt which is a feature appreciated by passengers. While at the same time, the system records this information and creates a driver version that breaks down their share of the income earned. And this is further integrated with how the same information is processed in a comprehensive record for the Accounting Department that takes into account regulations and legal requirements.

Lastly, SmartMove’s system can generate customized reports that front-line staff or management can use for their reports or presentations.

All from one transaction, the system makes the smart move.

Learn more about Taxi Booking Software and book a demo of how it works.

There are a lot of things to consider when you start to manage an on-demand fleet. Certain factors like dispatching algorithms, keeping up with a high demand, and developing a reliable system for fleet operations are among the common challenges startup cab companies face.

Customer Convenience

Traditional systems most cab companies initially adopt can be very limiting.

On some occasions, customers simply fill out a form that allows them to book a ride, without the assurance of actually securing what they need. Once the forms are submitted, it automatically goes to the pile of requests lining up for a confirmed booking.

In addition to the uncertainty, there is a higher chance of losing customers and other potential clients due to delayed responses.

SmartMove’s solutions speed up the process with its advanced dispatching algorithm that assigns available cars to passengers as well as integrating a variety of payment options to cover the ease of transaction.

Whether it’s whitelisting for your brand, ride tracking, privacy features, and smart payment options, SmartMove has got the passenger solutions.

The Need for a Taxi Scheduling and Dispatching Software

To address the issues of customer convenience and keeping up with high demand and a potentially growing customer base, successful cab companies opt to develop a reliable system for taxi scheduling and dispatching.

With the help of taxi dispatch software, it’s now possible to cater to the demands of every client, all at once! SmartMove’s integrated software does this seamlessly by automatically dispatching customers to the nearest available cab, and with multiple possible cars, the system’s algorithm accounts for fair ride distribution. The smooth integration shows when a ride is accepted, and an invoice is generated for both the driver’s daily report as well as for fleet operations or the accounting department.

Get that seamless ecosystem efficiency for drivers and fleet operations.

Achieve More with the Right Taxi Resources

Using SmartMove software allows you to maximize the potential of your company by providing you with the best fleet operation solutions. Now, you can get an automated taxi dispatch software that is tailored to the needs of your business and customers. 

With taxi scheduling software, your customers can easily find the nearest available driver for a fast and efficient ride assignment. The SmartMove taxi call center option is also available to help you make the most of customer care at a reduced cost as compared to hiring local employees that may compromise the quality of your service.

Get the best solution for booking & dispatching rides, taking customer calls, and more!

Make the SmartMove Now!

SmartMove Booking and Dispatch Solutions is one of the most trusted and most reliable online cab booking software in the United States, providing the best taxi scheduling and dispatch system that caters to your needs and the needs of your customers as well!

Best Features in Review

SmartMove has a ton of great features that’s worth exploring, so you know what you’re getting. There are four dimensions to consider when thinking about taxi cab technology, and that is: the fleet operations and accounting tools, owner or operator management access, passenger app and experience, and driver app and workflows.

Fleet Operations

The best feature among the rest is the DocketKiller tool that saves you a lot of time and money as well as integrating the accounting right as the transaction happens. It does this by recording the details of the payment at the end of each job while also auto-generating the invoice in the form that the client needs for regulatory compliance.

SmartMove’s reporting and tracking tools provide a unified approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost-cutting opportunities, improve rosters, and much more.

Any recorded date can be checked for regulatory compliance. You can also set a warning time frame and an action, for example. If the vehicle registration has expired, prevent account or vehicle use.

With how the DocketKiller keeps track and prevents potential headaches, this is definitely one of the best features in our review.

Owner/Operator

One of the best features for owners and operators is that you have unlimited and complete access to all of your data at all times — at no extra cost — letting you make better, more informed business decisions. We also provide customized and centralized reporting to ensure you have access to information when and where you need it and reporting tools to help you streamline your paperwork and reduce manual data entry.

Unlike other services we won’t hostage your data in additional fees.

Another feature for owners is the live mapping functionality that tracks all cars live and shows their status whether vacant or currently engaged as well as the booking details.

Driver’s App

There’s a lot of features for drivers to like, and the best among them is hard to pick.

A potential life and money saving feature of SmartMove is the duress panic function called SmartMove Track. In a nutshell, this will inform other drivers nearby, as well as the call center, and will send a text message to the designated number. The duress panic button would be installed somewhere inconspicuous and pressing it will have the cab be monitored by the call center in a one way call without the passenger’s knowledge. Once the emergency passes, the call center will have a two-way call with the cab to ensure everything is okay and possible next steps.

Another contender for best feature for drivers would be the electronic logbook that keeps track of work done. This helps in preventing any record conflicts as well as recording extra work and adding notes on each job.

What ties in all these benefits together is the SmartDriver App that lets you access all the above features and much more, and that’s the best kind of feature.

Passenger Experience

The best feature when it comes to the passenger experience is also a tough pick, with so many of the conveniences that passengers have come to expect from SmartMove. In curating the user experience, the SmartHail App that handles the passenger side of booking can be white labeled to match the branding that your taxi company wants to achieve.

On the company side of the customer experience, SmartMove provides support to any type of payment method thus ensuring that there’s no lost business on account of payment method.

Best Features in Taxi Cab Technology

While it seems all the above features are standalones, SmartMove does it smart by integrating them in an all-in-one package that accounts for your business needs the way you want it. Any and all transitions would be assisted by our capable team.

With our extensive experience in the business, book a demo and make the SmartMove today!